Refund policy

Returns

You have 30 days from the date of purchase to return your item. If 30 days have passed, we cannot offer you a refund or exchange.

To qualify for a return, the item must be unused, in the same condition as you received it and in its original packaging.

Please note that you are responsible for the cost of return shipping.

To make a return, you must provide a receipt or proof of purchase.

* Items that are not in their original condition, are damaged or have parts missing due to reasons not caused by us.

*Items returned more than 30 days after delivery.

Refunds

After we receive and inspect your returned item, we will send you an email confirmation. We will also inform you whether we approve or reject your refund request.

If your request is approved, we will process your refund. A credit will automatically be applied to your credit card or original payment method within a few business days.

Late or missing refunds (if applicable)

If you have not yet received your refund, please first double-check your bank account.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

If necessary, reach out to your bank. There is often a processing delay before a refund is posted.

If you have completed all these steps and still have not received your refund, please contact us at info@bijouterielsm.com.

In-store purchases

The policies for in-store purchases differ from those for online purchases. All in-store purchases are eligible for exchange only. LSM policy

Sale items (if applicable)

Refunds are available on regular-priced items only. Unfortunately, sale items are final sale and non-refundable.

Exchanges (if applicable)

We will replace an item only if it is faulty or damaged. To request a replacement or exchange for the same item, please email us at info@bijouterielsm.com and mail your item to: 6850 Boulevard Louis-H. La Fontaine, Anjou, Quebec, H1M 2T2, Canada.

Shipping

To return a product, you must mail it to 6850 Boulevard Louis-H. La Fontaine, Anjou, Quebec, H1M 2T2, Canada.

You must pay for the return shipping. Please keep in mind that shipping costs are non-refundable. If we issue a refund, the return shipping costs will be deducted from the total amount.

The time it takes to receive your exchanged product may vary depending on your location.

If you are returning an item worth over $75, we recommend that you use a delivery service that offers tracking or purchase delivery insurance. We cannot guarantee we will receive the item you return.